At Clothesavenue, run by Pinnacleplaza Traders, our priority is to provide a convenient and stress-free shopping journey. In this document, the words “we,” “us,” and “our” reference Pinnacleplaza Traders, while “you,” “your,” and “user” refer to our respected customers. We understand that purchase choices may change unexpectedly, and you might wish to discontinue an order. This Cancellation Policy has been created to clearly explain the steps involved in cancelling an order when needed.  

Order Cancellation Before Shipment  

You may request cancellation within 24 hours of placing your order or before shipping begins, whichever occurs first.  

To initiate your cancellation, please email our customer support team with your request.  

Once the order qualifies for cancellation, the complete refund will be issued to your original mode of payment within 5–7 business days.  

Orders Already Shipped  

If your order has already been dispatched, cancellation will no longer be available. After delivery, you may still apply for a return under the guidelines of our Return & Refund Policy.  

Order Modification  

We currently do not support modifications to ordered products, shipping details, or other information once the order has been placed. If changes are required, the initial order must be cancelled (if eligible) and a new order can be made afterward.  

Contact for Cancellation  

For assistance regarding cancellations, please contact our support representatives at: pinnacleplazatraders@gmail.com  

We sincerely appreciate your patience and continued loyalty. If you need help or have questions, feel free to contact us anytime.